Unified inbox
Texts, emails, Facebook messages, and Google Business chat in one inbox. Stop juggling six apps, missing replies in three of them, and losing track of which thread is which.
Reputation Management
FlagshipYour reviews, your inbox, your follow-ups. Handled.
We run the system that turns happy customers into five-star reviews — and pulls every text, email, and message from every channel into one inbox you actually check. Done for you, on a platform you never have to learn.
At a glance
- Format
- Included in
- Starts at
- Lock-in
What's included
One platform. One inbox. One bill.
Reputation Management is not just review requests. It is the operations layer underneath your customer relationships — set up, run, and monitored by us. Here is what is in the box.
Review request workflows
Automated text and email requests that go out after a job, sale, or appointment — written in your voice, sent under your business name. Review velocity goes up without sounding like a robot.
CRM & contact management
Every customer who has ever called, emailed, or filled out a form ends up in one organized contact list — searchable, taggable, and ready for whatever comes next.
Multi-platform monitoring
Google, Facebook, and Yelp watched continuously. We get notified when a review lands so you can respond fast — and we will draft the response if you want us to.
Pricing
In the system. Not a line item. No lock-in.
There is no separate Reputation Management invoice — it is part of every system we run, starting with Foundation. Cancel anytime, though most clients stay because the inbox alone is worth more than the fee.
Foundation
Where it starts · month-to-monthEntry system
$99/mo
plus $200 one-time setup
Reputation Management is not sold on its own — it comes with the system, and Foundation is the least you can buy to get it. The full review engine, the unified inbox, and the CRM are all in at the entry tier.
- Dedicated managed workspace
- Review request workflows configured and run
- Sentiment routing and customer engagement
- CRM and unified inbox access
- Multi-platform review monitoring
- One-page website and a dedicated business number
What you don't pay for
The fine printSoftware bills on top
$0
A standalone subscription to the platform underneath this runs $97–$497/mo before you configure anything, and most agencies bill their management fee on top of it. With us the platform is the system — nothing stacked on the monthly price.
- No separate platform subscription
- No long-term contract — cancel anytime
- No per-message or per-contact charges
- No data lock-in — your contact list is yours
- No surprise invoices — everything quoted up front
- Written gameplan included up front
Growth and Expansion carry the same reputation engine and add to it — booking, reminders, and local search on Growth; loyalty, nurture, and Google Business Profile management on Expansion.
See every system and priceBy the numbers
More reviews. Fewer missed replies.
Local search ranking is half-decided by your review presence and your responsiveness. We work both sides, quietly, every day — while you handle the customers walking through the door.
14days
Days to the first batch of new reviews
1
Inbox replacing five or more scattered tools
24/7
Multi-platform review monitoring
$0
Long-term lock-in. Month-to-month.
In their words
We went from 12 Google reviews in three years to 38 in three months. The new ones are the ones people read. My Mondays look different now.
The process
From onboarding to autopilot.
01
Discovery & setup
A 30-minute call to learn the business and your current review presence. We provision your workspace, connect your Google Business Profile, and import your customer list.
02
Workflow configuration
We write the review request templates in your voice, set up sentiment routing, configure the unified inbox, and wire up notifications — all behind the scenes, with no work on your end.
03
Launch & train
We go live and walk you through it in a 30-minute session. You learn where reviews show up, how to use the inbox, and how to find any contact in five seconds.
04
Manage & expand
We run the workflows, monitor the reviews, and keep things tuned. Once it is humming you can layer on campaigns, loyalty, or automations from the same workspace.
Add-ons
What you can add next.
Once a system is running, everything below sits on the same workspace and the same contact list — which makes each one faster and cheaper to add than starting from scratch. Some come standard when you move up a system; the rest are quoted per scope, with no hidden platform fees.
SMS campaigns
Targeted text campaigns to your contact list — promotions, seasonal offers, win-back flows. The platform is already wired up and the deliverability is real.
Email campaigns
Newsletters, drip sequences, and one-off sends run from the same CRM. No separate email tool, no duplicated contact list, no extra invoice.
Rewards & loyalty
A points or referral program that runs automatically against your customer list — the kind that keeps repeat customers coming back without eating staff time. Comes standard on Expansion.
Workflow automations
Lead routing, appointment reminders, no-show recovery, post-job follow-ups, internal alerts. Anything repeatable can be automated.
Chatbots & voice agents
A chatbot on your site or a voice agent on a dedicated line. Trained on your services, escalates real leads to your calendar, works at 11pm on a Tuesday. Chatbots come standard on Growth.
Custom builds
Have a process eating your time? We design and build a custom automation around it — quoted per scope, transparently, with no surprise platform fees.
Add-ons are available to active clients only. We do not sell platform access on its own — the platform without the work is not the product.
Questions about reputation
Honest answers about your reviews.
The questions every owner asks before paying for a managed reputation service — answered the way we would answer them on a call.
What platform is this running on, and why?
We run the reputation workflows on an enterprise marketing platform and provision a dedicated workspace for your business at no extra charge. It handles review requests, your unified inbox, your CRM, and the automations underneath everything. You get the benefit of the platform without the monthly software bill or the three-month learning curve to configure it yourself.
Do my customers know the messages are automated?
They read like a normal text from your business, because they are. We write the templates in your voice rather than corporate-speak, and they go out under your business name and number. Most customers reply right back. The ones who do not open it were not going to leave a review anyway.
What about negative reviews — can you bury them?
No, and we would not even if we could. What we do is route negative feedback before it becomes a public review: the workflow asks for a star rating first, and unhappy customers get a private feedback form instead of a review link. That gives you a chance to make it right. The math works in your favor — more happy reviews land publicly, fewer angry ones do.
Can I see what's being sent on my behalf?
Yes. You get full login access — every message sent, every review request, every customer reply. We do not black-box this. You can edit templates, pause campaigns, or turn anything off whenever you want. Most clients log in once a week to scan the inbox and stay out of the weeds.
Can I buy Reputation Management on its own?
No, and that is deliberate. The review engine runs on the same workspace as your CRM, your inbox, and your follow-ups — pulling it out and selling it separately would mean standing up all of that anyway and charging you twice for it. So it comes with the system instead. Foundation at $99/mo is the smallest way in, and it includes the whole thing. We do not sell platform access without the managed service, because the platform without the work is not the product.
What next
Stop watching reviews trickle in from last year.
Free 30-minute consult. We will look at your current review presence and your inbox setup, and tell you straight what a managed reputation system would do for your business — and what it would not.