Straight answers
The questions people ask before they book.
No acronym wall. No sales-script answers. Just the practical details that help you decide whether KeyLime fits.
The system and pricing
What is KeyLime, exactly?+
KeyLime is a managed marketing system for local service businesses. We set up and run the marketing infrastructure; you use the inbox, CRM, and reporting that help you run the business.
What is included in every system?+
Every account gets a dedicated business number, the required SMS registration, a private workspace, baseline workflows, a written gameplan, and a single point of contact.
Can I change systems later?+
Yes. The core systems are month-to-month. Your contacts and configured workflows carry across when you move up or down.
What is the difference between an add-on and custom work?+
An add-on is a defined capability you can add to your system. Full SEO, ads management, custom websites, and large workflow builds are scoped and quoted around the actual work.
Onboarding
How long does setup take?+
Most systems go live in 4 to 8 weeks. We use that time for discovery, the written gameplan, setup, integrations, and the workflows your business needs.
What do I have to do during onboarding?+
Give us the practical information we need about your business, services, customer flow, and current tools. We do the setup work and keep you involved where a decision needs your input.
Do I get an account manager?+
You get one point of contact who stays with the engagement. No handoff chain and no guessing who owns the next step.
Your existing tools
Do I have to replace my booking or field-service software?+
No. Keep the tools you use for booking, dispatch, and payments. KeyLime runs the marketing system around them and connects what needs connecting.
Do you work with home services and beauty businesses?+
Yes. Those are the two operational shapes the system is built for: businesses that live or die by calls, appointments, reviews, and repeat customers.
Do I have to learn another platform?+
No. We configure and run the platform. You use the useful parts: the inbox, CRM, and monthly report.
Compliance and custom work
What is the SMS registration you handle?+
US carriers require businesses to register before sending customer texts. We take care of that setup and the ongoing practical details so your messages are less likely to be blocked.
Do I own my contacts and messages?+
Your customer data stays in your private workspace. Ask us about the specific handoff and data terms before you sign; we will explain them plainly.
Can you run ads, SEO, or build a custom site?+
Yes. Those are custom-scoped because the actual work depends on your market, goals, and existing setup. Use the contact form and select the type of work you need.
Still have a question?
Book a free consult when you want to talk about your business. If you are still sizing up the problem, run the numbers first.